General Standard Terms and Conditions

The Songwork General Standard Terms and Conditions  apply to all offers from August 2018.

Bookings & appointments

Your payment makes a booking binding. Refunds or rebooking is not possible. Dates of sessions are fixed upon payment.

Cancellation / Rescheduling

Cancellation or rescheduling free of charge is possible up to 24 hours before before it is to begin. Otherwise the lesson will be charged in full i.e. it will be subtracted from the booking.

Content

The teaching offers at Songwork as well as the currently valid prices can be seen here.

Validity

Songwork Sessions are valid as follows:

• Solo – redeemable within 4 weeks from the date of purchase
• Thrilling Three – redeemable within 3 months from the date of purchase
• Fabulous Five – redeemable within 5 months from the date of purchase
• Top Ten – redeemable within 10 months from the date of purchase
• Get Cracking – redeemable within 3 months from the date of purchase
• Full Throttle – redeemable within 6 months from the date of purchase

Sessions that have not been redeemed within their valid duration expire at its end. They can neither be reimbursed, nor accredited to another booking period. Special conditions apply for Get Cracking and Full Throttle: Sessions that cannot be taken at the regular weekly time because Songwork cannot make them available can be made up at another time during the same week. If this isn’t possible then the lesson will be added on at the end of the term.

Workshops, seminars and special events

Separate conditions apply to workshops, seminars and special events, published separately or agreed upon directly with the customer.

Insurance

We exclude liability for damage at all single and group sessions, workshops, seminars and events organized by Songwork. The participants themselves are responsible for their own insurance. Songwork also excludes liability for accidents, theft or the loss of objects.

Changes

Songwork reserves the right to make changes in the General Standard Terms and Conditions.

Jurisdiction

The canton Basel-city is the place of jurisdiction for all legal relationships with Songwork for which Swiss law applies.